Payment & Returns Policy
Truzealia Payments & Returns Policy
We want you to be happy with your purchase.
We use Shopify as they handle all payments and refunds - easily and effortlessly. This is a safe and secure website.
Return & Refund Policy
Thanks for shopping at Truzealia - a division of Gilded Imports Ltd
If you are not entirely satisfied with your purchase, we're here to help.
Firstly please contact us through the Contact menu or email us at firstname.lastname@example.org
Yes - We accept Returns - contact us in the first instance
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
The reason we use Shopify and different payments such as PayPal as our payment method is because it is easy to send refunds.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) via PayPal.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.